Frequently Asked Questions
- General
- Billing
- Contact
Q. What is a detailed written order?
A. A detailed written order is a prescription and documentation that is provided by your physician to show the need of the product provided. These documents must include the name of the patient, date of birth (DOB), a description of the item/service that is to be provided, length of need (if applicable), physician’s signature and date.
Q. what do I need to know before I order equipment or supplies?
A. If you’re planning to bill insurance for the equipment or supplies, make sure you have copies of all your insurance cards and a doctor’s prescription. If you’re going to make a retail purchase then these items are usually unnecessary but there are some items that can only be sold with a prescription.
Q. What should I expect when I order new supplies?
A. A staff member will greet you, ask your purpose of the visit and a few questions about you to help best meet your needs. You will be assisted with the billing processed of the item/items you need and thoroughly education on how to use each piece of equipment you need.
Q: Can I purchase other urological supplies out of pocket?
A: We can sell any non-invasive supplies without a detailed prescription. Common items would be collection bags and male external/condom catheters.
Q: Can you ship my monthly order?
A: Currently some items can be shipped directly to your home with orders $75.00 or more.
Q: Can you automatically send me my supplies each month?
A: We do not automatically send supplies. Although we do utilize connect calls that are generated when a patient is eligible for a new CPAP supplies which is every 3 months for Medicare or every 6 months for Medicaid.
Q: What is your return policy?
Q: What does the rental mean?
A: If you rent your medical equipment you or your insurance makes monthly payments for the use of the equipment.
Q: What is an Advance Beneficiary Notice of Noncoverage (ABN)?
A: In some cases your insurance may not cover the cost of needed medical equipment; in these case you will receive an Advanced Beneficiary Notice of Noncoverage. This document will list the noncovered items, whey the items are not covered and the estimated cost of the each item informing you of your financial responsibility and allowing you to make an informed decision.
Q: What if I have a problem with my equipment outside of regular business hours?
A: Our office hours are listed below by location. However, we have staff on call every day of the week to assist you with any problems that may arise. For after-hours help please call 417-326-6000
Bolivar location 8 am to 5 pm
Buffalo location 8:30-12:30 pm and 1:00 pm – 5:00 pm closed for lunch 12:30 to 1 pm
Hermitage location 8:30-12:00 pm and 12:30 pm – 4:30 pm closed for lunch 12:30 to 12:30 pm
Stockton location 8:30-12:00 pm and 12:30 pm – 4:30 pm closed for lunch 12:30 to 12:30 pm
Will my equipment be billed to my insurance?
If you have provided CMH Home Medical Equipment with your insurance information and the equipment/supply you received from us is an item that is billable to your insurance, we will bill your insurance company.
Why did I receive a bill?
You will receive a bill from us for the following reasons:
- The item you received from us is not billable to your insurance company, so you are responsible for the payment.
- Your insurance company has denied the claim and indicated you are responsible for the payment.
- Your insurance company has already paid and you are being billed for the deductible and/or copayments that your insurance company indicated you were responsible for paying.
I already paid for this item, why am I getting another bill?
Many pieces of medical equipment rent on a monthly basis. You will get a bill for rental equipment each month if you have a deductible or co-payment.
Am I renting this item or purchasing it?
It states on your delivery ticket to the left of the item description whether your item is a rental or a purchase. If it is a rental and you no longer need the item, please return it to your closest CMH Home Medical Equipment office right away.
I returned my rental equipment, why am I getting a bill?
Since we bill your insurance company and wait to receive the insurance payment before we bill you, there is often a time delay before you receive your bill. This time delay can be as short as 1 month or as long as 6 months, depending on how long it takes your insurance company to process the claim. Please check the date of service listed on your bill to make sure it is prior to the date you returned your equipment.
What are my payment options?
You can submit payment in person at anyone of Home Medical Equipment locations, pay by phone with credit or debit card or mail your payment to the address below.
CMH Home Medical Equipment
1915 S. Springfield
Bolivar MO, 65613
What is your collection policy?
After your insurance company pays us we will bill you for any deductibles or copayments. If you do not pay your bill, your bill will be sent to our collection company and they will pursue payment from you. If this happens and your equipment is a rental item, it will be returned to us.
What payment plan options are available?
Payment plans with 0% interest and financial aid are available. Please contact one of our billing specialists at 417-328-7235 or 800-995-3290, billing department hours are Monday-Friday, 8-5.
I have a question that was not answered here.
Please contact one of our billing specialists at 417-328-7235 or 800-995-3290, our billing department hours are Monday-Friday, 8-5.
When can I expect a bill?
You can expect your bill within 45 to 75 days.
Store Locations
Main Store - Bolivar 417-326-2424
Buffalo - 417-345-2244
Hermitage - 417-745-2010
Stockton - 417-276-2401
Billing Specialists
417-328-7235 or 800-995-3290
Billing department hours are Monday-Friday, 8-5.
