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Visitor Guidelines

Visitors can be good medicine for patients. We encourage family members and friends to visit. The following are general guidelines for hospital visitors:

  • Please use the hand sanitizer as you enter and leave the patient's room. This is for your protection as well as theirs.
  • Visitors may not smoke in patient rooms, anywhere in the hospital or outside on hospital property.
  • Patients are allowed up to two visitors per patient room at a time. Visitors in semi-private rooms should be considerate of both patients.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors may be asked to leave the room during tests or treatment or when the physician or nurse needs to see the patient.
  • We prefer visitors not stay overnight in semi-private rooms. Overnight stays are allowed in private rooms. For pediatric patients under the age of 15, parents or a responsible party are required to stay.

Guest Wi-Fi: Connect to the “CMH_Visitor” network for free Wi-Fi in any CMH facility.

Gifts for Patients: Visitors should check with the nurse before bringing gifts of food or drink to patients. In the Intensive Care Unit, please check in with the nursing staff regarding any gifts for patients.

Gift Shop: The CMH Gift Garden is staffed by volunteers and is open Monday-Friday, 9 a.m.-4 p.m. Weekend hours are 1-4 p.m. on Saturdays and Sundays. The gift shop is closed on holidays.

Visiting Hours

Maps and directions to Citizens Memorial Hospital and other CMH facilities.


Visiting hours for the hospital, including The Birth Place, are from 9 a.m.-8 p.m. daily.

Specialized units, such as the Wellness Center, have restricted visiting hours posted in each of the respective waiting areas.

Senior Living Facilities

Visiting hours are 24 hours a day, 7 days a week at CMH's senior living facilities, including residential care and skilled nursing. All facilities are locked overnight for the safety of the residents and staff.

CMH follows the guidelines of the Compassionate Care Visitation Act.

COVID-19 Guidelines for Visitors

Please do not visit if you have or recently had any of the following.

  • A positive influenza or COVID test in the last 10 days.
  • The following symptoms related to respiratory infections such as:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Fatigue
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea
  • Close contact with someone with influenza or COVID.

If any of these apply and you still must visit, please wear a mask at all times in the facility.

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