COVID-19 (Coronavirus): What You Need to Know

Please note this is an emerging, rapidly evolving situation. We are regularly updating this page with key information as we receive it, but we encourage you to refer to the Centers for Disease Control and Prevention (CDC) as a reliable source for the most updated information as it becomes available, in addition to updated guidance. 

CMH COVID-19 Hotline

CMH has a COVID-19 hotline number. Patients and community members with coronavirus-related questions including having possible symptoms of COVID-19 are asked to call 417-328-4300. The hotline is open Monday – Friday, 8 a.m. – 11 p.m. and Saturday, 9 a.m. – 3 p.m. This hotline is for non-emergency calls only. For emergencies, the public is encouraged to call 911.

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Symptoms

Patients with COVID-19 can have mild to severe respiratory illness with symptoms of fever, cough and shortness of breath. To date, children have had milder symptoms than adults.

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Testing

The COVID-19 drive-thru site is open Monday-Saturday, 10 a.m.- 4 p.m. and is located at the former Butterfield Pharmacy building, 1125 N. Butterfield Road, Bolivar. Patients will stay in their vehicles during testing.

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Visitor Restrictions

In response to the evolving COVID-19 pandemic, we are taking additional precautions for the safety of our patients and employees.

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Updates

It is very important that everyone is informed and educated. Please share this information with your friends and loved ones who do not have access to the internet and social media. For the latest information, please refer to the CDC. 

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Donations

How can you help us? We are very appreciative of the outpouring of support from our community! Learn more about the current needs of CMH.

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FAQS

The CMH service area consists of Benton, Cedar, Dade, Dallas, Hickory, Northern Greene, Polk and St. Clair counties. COVID-19 cases have been reported in these counties: Benton, Cedar, Dallas, Greene and Polk. For a complete list of COVID-19 cases by county visit https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/.

Patients with COVID-19 can have mild to severe respiratory illness with symptoms of fever, cough and shortness of breath. To date, children have had milder symptoms than adults.

The best way to prevent infection is to be prepared. You and your family should:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
  • Practice social distancing.

If patients have symptoms of COVID-19 including fever, cough and shortness of breath, please call your clinic so we can prepare for your arrival. If you have respiratory distress, are having an emergency or have COVID-19 symptoms, call our emergency department at 417-328-6301 so we can prepare for your arrival. CMH Virtual Visits are also an option for those with non-emergency illnesses.

Citizens Memorial leaders communicate and meet throughout the day to monitor the COVID-19 pandemic and ensure that we are providing the best care for patients, families, employees and community. We also work very closely with the health partners from the city, county and state. All CDC recommendations are in place and active throughout our organization.

The care and safety of your loved one is our number one priority. CMH was proactive and implemented strict visitor guidelines that started March 11, 2020. Since then, we have tightened up all access into our facilities. These restrictions will continue until further notice. We are working tirelessly to keep our residents healthy, happy and active. Please visit your loved one’s facility Facebook page for what’s happening inside the building. Additionally, video chat is available to stay in contact with residents. Family members are asked to contact their specific long-term care facility if they have questions.

Influenza and other viruses are still circulating in our community. Again, you can connect with us through CMH Virtual Visits and our healthcare providers will discuss next steps that are appropriate for your symptoms.

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