Patient & Visitor Guidelines

Our family is taking excellent care of your family.

Per CDC guidance for health care settings, everyone must wear a mask and be screened for COVID-19 symptoms at most Citizens Memorial Hospital and Citizens Memorial Health Care Foundation locations.

Family of four sitting on a couch wearing masks

Patient & Visitor Guidelines

Keeping our patients/residents, visitors, employees and medical staff safe is a top priority. We follow guidance for “health care settings” from the CDC, CMS and other regulatory agencies by requiring masks, COVID-19 screening questions and extra attention to cleaning/disinfecting. Please know that at times, our visitor hours and visitor restrictions may have to be adjusted.

Hospital, Douglas Medical Center, Outpatient Surgery Center and CMH Clinics

  • All visitors may be asked to step out at any time to allow appropriate patient care.
  • Visiting hours:
    • Hospital - 7 a.m. to 9 p.m.
    • ICU-Posted in waiting room.
    • Med-Surg Unit - 2 p.m. to 8 p.m.
    • Parkview Geriatric Wellness Center - Noon to 1 p.m. and 5 p.m. to 7 p.m.
    • Birth Place - 2 p.m. to 8 p.m. (Birth Place siblings and children under 14 years of age will be screened prior to visitation by nursing. Visitation may be restricted at times.)
  • Patients without suspected or confirmed COVID-19 may have two visitors.
  • Emergency Room patients may have one visitor. Pediatric ER patients may have two.
  • Hospital patients may have one adult visitor stay overnight at the discretion of the charge nurse.
  • The CMH Cafeteria is open to the public.
  • Visitors with colds, sore throats or other contagious diseases (including COVID-19) should not visit patients or accompany patients to hospital or clinic visits.
  • Clinic patients and visitors may wait in waiting rooms if not suspected or confirmed with COVID-19.

Additional Guidelines for Long-Term and Residential Care Facilities

CMS has expanded visitation guidance for skilled and residential care facilities. Click this link for a complete listing of updated visitation requirements.

  • Families and visitors will follow safety rules and precautions to keep our residents healthy.
  • Visits include compassionate care, outdoor, indoor, closed window, foyer and virtual.
  • Visits still may be restricted at certain times.