Patient & Visitor Guidelines

Our family is taking excellent care of your family.

Per CDC guidance for health care settings, everyone must wear a mask and be screened for COVID-19 symptoms at most Citizens Memorial Hospital and Citizens Memorial Health Care Foundation locations.

Family of four sitting on a couch wearing masks

Patient & Visitor Guidelines

Keeping our patients/residents, visitors, employees and medical staff safe is a top priority. We follow guidance for “health care settings” from the CDC, CMS and other regulatory agencies by requiring masks, COVID-19 screening questions and extra attention to cleaning/disinfecting. CMH also follows the guidelines of the Compassionate Care Visitation Act. Visiting hours for the hospital, including The Birth Place, are from 9 a.m.-8 p.m. daily. Specialized units, such as the Wellness Center, have restricted visiting hours posted in each of the respective waiting areas. Visitors can be good medicine for patients. We encourage family members and friends to visit. 

Hospital, Douglas Medical Center, Outpatient Surgery Center and CMH Clinics

  • Patients will be allowed up to two visitors per patient room at a time.
  • Adult emergency room patients may have up to two visitors. Pediatric emergency room patients may have two parents or guardians.
  • All visitors may be asked to step out at any time to allow appropriate patient care.
  • Visitors are expected to perform hand hygiene before entering the patient’s room.
  • Hospital patients may have one adult visitor stay overnight at the discretion of the charge nurse.
  • The CMH Cafeteria is open to the public.
  • Visitors with colds, sore throats or other contagious diseases (including COVID-19) should not visit patients or accompany patients to hospital or clinic visits.
  • Clinic patients and visitors may wait in waiting rooms if not suspected or confirmed with COVID-19.

Additional Guidelines for Long-Term and Residential Care Facilities

CMS has expanded visitation guidance for skilled and residential care facilities. Click this link for a complete listing of updated visitation requirements.

  • Families and visitors will follow safety rules and precautions to keep our residents healthy.
  • Visits include compassionate care, outdoor, indoor, closed window, foyer and virtual.
  • Visits still may be restricted at certain times.