Employee Benefits Information
Current CMH employees can find more information about their benefits — from insurance to employee discounts on products and services.
PlanSource is your online portal for choosing or making changes to your coverage.
Benefits Guide
The CMH Benefits Guide provides an overview of employee benefits, including premium rates and PTO accrual rates.
Employee Discounts
Discounts from Area Businesses
Area business offer discounts to CMH employees. Browse all the businesses, search by business name or filter results by category or city.
Online Discount Sites
Vizient and Working Advantage are online sites featuring discounts on thousands of products and services. Learn more about these discount programs below.
Video: Vizient Employee Discounts
Medical Insurance Benefits
Benefit and Claim Questions: 1-888-324-5789 or 1-800-925-2272
Hours: 7 a.m. to 6:30 p.m.
service@meritain.com
Aetna has an online directory of health care professionals. Select the "Aetna Choice® POS II (Open Access" plan. You can search by physician name or specialty.
Search CMH's online provider directory or view the CMH Medical Staff Directory (PDF).
Meritain Connect is a user-friendly, secure web site that includes account information and other tools. The Meritain Connect User Manual for Employees will help you use the website.
Meritain members can receive discounts on products and services for healthy living.
Benefit and Claim Questions: 1-877-867-0943
Email: CCT@ventegra.com
Live Chat: At ventegra.com
The Ventegra Welcome Kit includes:
- How to sign up for an account on the Ventegra Member Portal.
- How to contact the Customer Care team.
- How to access the drug formulary.
- Important information about blood glucose meters and test strips.
FSA and HSA Accounts
Meritain manages employee FSA accounts. Call Meritain Customer Care at 1-800-566-9305; prompt #5, then #2, then #1.
Learn more about the FSA plan: Meritain FSA Minikit 2023
Set up Direct Deposit for reimbursement: Reimbursement Direct Deposit Form
Submit a reimbursement request for medical expenses: Flexible Spending Reimbursement Form
Submit a reimbursement request for dependent care expenses: Dependent Care Reimbursement Form
Plan Documents
Inspira Financial manages the Health Savings Account.
HSA Information
HSA Forms
Rollover - Trustee Transfer Form
Dental Insurance
1-888-Guardian (1-888-482-7342)
Guardian Anytime is your online account access. Registration is quick and gives access to many tools that help you take full advantage of your benefits. You will need CMH's plan number — 00543041 — to register for your account.
- Find a provider and estimate costs.
- Check claim status and receive emails when claims are paid.
- View, download and print materials. These include benefits summaries, forms, certificate booklets, member ID cards and provider directories.
Life and Disability Insurance
Reliance Standard
2001 Market Street, Suite 1500
Philadelphia, PA 19103
Customer Care Center
1-800-351-7500
Fax: 267-256-3532
customer.service@rsli.com
- New Life/Disability Claims Fax Number: 367-256-3519
- Existing Life/Disability Claims Fax Number: 267-256-3548
- Life Insurance Fax Number: 267-256-3518 or 267-256-3537
All employees receive an employer-paid term life insurance policy by Reliance Standard. Employees may choose to purchase additional term life insurance. Rates depend on the employee's age, rate of pay and employment status. Accidental Death & Dismemberment coverage also is available.
Travel assistance: Through the group insurance coverage, you receive travel assistance services provided by OnCall International. Learn more about 24 Hour Travel Assistance.
Bereavement Support: Additional services include bereavement support and financial and legal services. Call 855-RSL-HELP to access the services. Learn more about Bereavement Support Services.
Bankers Fidelity
Bankers Fidelity Whole Life is available for purchase by employees who work 20 or more hours per week.
Contact Banker's Fidelity customer service at 800-669-2668, ext. 222.
Boston Mutual
Whole life insurance through Boston Mutual was offered in previous years, and employees can continue their coverage.
Contact Boston Mutual at 1-800-669-2668, ext. 222.
Supplemental Insurances
Kimberlee Nevins, Employee Benefit Design
417-889-6345
knevins@ebdllc.com
Farmers Insurance offers a special group rate savings discount for employees on a full range of insurance policies. These include:
- Auto
- Renters
- Boat
- Recreational vehicle
- Fire
- Personal excess liability
- Home/condo
- Landlord renters dwelling
- Mobile home
For more information, contact Farmers at 866-910-4442 and mention code "AFR."
Retirement Benefits
Transamerica Retirement Solutions Customer Service
1-800-755-5801
Make changes to your current allocations, request retirement planning assistance, check your account balance and more.
Instructions for accessing your online account or obtaining account information by phone: Retirement Access
TransAmerica's free auto-increase service raises an employee's plan contribution rate once a year by an amount the employee chooses. Small, regular increases in plan contributions can make a big difference over time. Learn more about the auto-increase service.
Use this form to designate a beneficiary or to change your existing beneficiary designation on your plan.
Roth Retirement Account
Learn the basics of a Roth retirement account and if it is right for you.
Retirement Advisors
Michelle Smith
Employee Benefit Design
Aaron Garrett, AIF
The Private Client Group (Bank of Missouri)
Employee Services
Access the CMH Wellness program through the ManageWell website.
Citizens Memorial Hospital's Employee Assistance Program is provided by the Mercy EAP. Clinicians in the EAP provide information, support and referral services. They assist the employee and immediate family members with concerns that may be causing an imbalance in their lives. These include, but are not limited to, assistance with:
- Strained relationships
- Stress at home or work
- Legal questions
- Budgeting
- Parenting concerns
- Depression and anxiety
- Conflicts, anger and resentment
- Grief and loss
Interactive Website
An interactive website has online resources for behavioral health information and comprehensive work-life and wellness services.
USERNAME: Citizens
PASSWORD: Citizens
Dedicated Call Center
Toll-free number for 24-hour/365-day live access to EAP professionals
Services
- Short-term counseling: Helps employees and their family members. It focuses on solving problems that hurt work performance. Counseling helps with concerns like anxiety, stress, anger or depression.
- Individual, family or marital counseling: Up to six sessions per person per situation.
- Assessment, referral & short-term counseling: We do face-to-face assessments to find the right place to refer you: The EAP, your health plan or community resources. It includes an agreed-upon number of sessions per year. The sessions are for employees and their eligible dependents.
- Legal and financial services: Referral for face-to-face or phone consultation and many online resources.
- Family resource service: Many online resources and national provider directories for child and elder care services.
- Work-life/wellness: The website covers emotional and physical health, legal, financial, family life, and personal growth.
- Online health risk assessments: Five online tools help employees determine their health status.
- Crisis intervention services: On-site individual and group intervention with case management. Team follow-up as needed.
Contact
If you have any questions, please contact:
Patrick Dotson
Senior EAP Coordinator
314-729-4483
Patrick.Dotson@mercy.net
Learn to better manage your finances, pay off debt and save for college or retirement with Financial Finesse online. Your virtual financial coach, Aimee, will help you plan for your future.
All eligible employees are able to elect Voluntary Norton LifeLock. Plans are sold as an individual plan or a family plan. LifeLock offers the following benefits:
- Identity Lock
- Social Media Monitoring
- Dark Web Monitoring
- Stolen Wallet Protection
- Data Breach Notifications
- Bank and Credit Card Activity Alerts
- Credit Monitoring
- Password Protection
- Parental Controls
- 24/7 Live Member Support
- Mobile App
Norton Lifelock Benefit
Norton Lifelock Product Guide
Norton Lifelock Portability Flyer
Norton Lifelock Onboarding Flow Assistance
Making Changes to Your Benefits
CMH Health Plan Contact
Savanah Pope - Human Resources