Employee Benefits Information
Current CMH employees can find more information about their benefits — from insurance to employee discounts on products and services.
Use the "Jump to Section" menu above to navigate directly to the section you need.
Employee Discounts
Discounts from Area Businesses
Area businesses offer discounts to CMH employees. Browse all the businesses, search by business name or filter results by category or city.
Local Discounts for CMH EmployeesVizient Employee Discounts
The Employee Discounts by Vizient program is available at no cost to Vizient members and their employees. The program has more than 300,000 offers and easy mobile access.
Video: Vizient Employee Discounts
Download the mobile app
Vizient Discounts LoginWorking Advantage
- Use your work email address. Enter your first and last name and set up your password.
- Signing up for Working Advantage is FREE with no hidden fees. All prices are marked in the description.
- Need help? Send an email to Working Advantage 24 hour Customer Service or call 1-800-331-6483
Medical Insurance Benefits
Meritain Health Contact
- Benefit and Claim Questions: 1-888-324-5789 or 1-800-925-2272
- Hours: 7 a.m. to 6:30 p.m.
- Email: service@meritain.com
Online Account Access
- Meritain Connect is a user-friendly, secure website that includes account information and other tools.
- The Meritain Connect User Manual for Employees will help you use the website
- Learn more in the Meritan Health Member Portal Guide.
Provider Search
Aetna has an online directory of health care professionals. Select the "Aetna Choice® POS II (Open Access" plan. You can search by physician name or specialty.
Search CMH's online provider directory.
AETNA Provider DirectoryMeritain Member Discounts
Meritain members can receive discounts on products and services for healthy living.
Meritain Members Discount FlyerMeritain Insurance Plan Documents
Pharmacy Benefits through Ventegra
- Benefit and Claim Questions: 1-877-867-0943
- Email: CCT@ventegra.com
- Live Chat: At ventegra.com
- Ventegra Welcome Kit (PDF)
FSA and HSA accounts
Flexible Spending Account (FSA)
Meritain manages employee FSA accounts. Call Meritain Customer Care at 1-800-566-9305; prompt #5, then #2, then #1.
- Learn more about the FSA plan: Meritain FSA Minikit 2023
- Set up Direct Deposit for reimbursement: Reimbursement Direct Deposit Form
- Submit a reimbursement request for medical expenses: Flexible Spending Reimbursement Form
- Submit a reimbursement request for dependent care expenses: Dependent Care Reimbursement Form
Plan Documents
Health Savings Account (HSA)
Inspira Financial manages the Health Savings Account.
HSA Information
- HSA Overview
- HSA Creating a Profile Instructions
- HSA Guide
- HSA Investments Flyer
- HSA Investment Fund List
- Inspira Mobile App FAQ
HSA Forms
Dental Insurance
Online Account Access
Guardian Anytime is your online account access. Registration is quick and gives access to many tools that help you take full advantage of your benefits. You will need CMH's plan number — 00543041 — to register for your account.
- Find a provider and estimate costs.
- Check claim status and receive emails when claims are paid.
- View, download and print materials. These include benefits summaries, forms, certificate booklets, member ID cards and provider directories.
Life and Disability Insurance
Reliance Standard provides life and disability insurance plans.
Contact Information
Reliance Standard
2001 Market Street, Suite 1500
Philadelphia, PA 19103
Customer Care Center
1-800-351-7500
Fax: 267-256-3532
customer.service@rsli.com
- New Life/Disability Claims Fax Number: 367-256-3519
- Existing Life/Disability Claims Fax Number: 267-256-3548
- Life Insurance Fax Number: 267-256-3518 or 267-256-3537
Short-Term Disability Forms
Long-Term Disability Forms
Term Life Insurance and Accidental Death & Dismemberment (AD&D)
All employees receive an employer-paid term life insurance policy by Reliance Standard. Employees may choose to purchase additional term life insurance. Rates depend on the employee's age, rate of pay and employment status. Accidental Death & Dismemberment coverage also is available.
Additional Benefits from Reliance Standard
Travel assistance: Through the group insurance coverage, you receive travel assistance services provided by OnCall International. Learn more about 24 Hour Travel Assistance.
Bereavement Support: Additional services include bereavement support and financial and legal services. Call 855-RSL-HELP to access the services. Learn more about Bereavement Support Services.
Voluntary Whole Life Insurance
Atlantic American
- Atlantic American is available for purchase by employees who work 20 or more hours per week.
- Contact Atlantic American customer service at 866-458-7502.
Boston Mutual
- Whole life insurance through Boston Mutual was offered in previous years, and employees can continue their coverage.
- Contact Boston Mutual at 1-800-669-2668, ext. 222.
Supplemental Insurances
Information and documents for optional supplemental insurances.
Contact Information
Kimberlee Nevins, Employee Benefit Design
417-889-6345
knevins@ebdllc.com
Cancer Benefits
- Guardian Cancer Benefits Summary
- Guardian Cancer Claim Form
- Guardian Cancer Wellness Claim Form
- Guardian Cancer Claims Workflow
- Guardian Supplemental Health Wellness Benefit - Cancer
Critical Illness Benefits
Accident Benefits
- Reliance-Standard Accident Benefit Highlights
- Reliance-Standard Accident Claim Form
- Reliance-Standard Accident Death Claim Form
- Reliance-Standard Accident Dismemberment Claim Form
- Reliance-Standard Accident Portability Form
- Reliance-Standard Wellness Claim Form
Hospital Indemnity Benefits
Auto & Home Insurance
Farmers Insurance offers a special group rate savings discount for employees on a full range of insurance policies. These include:
- Auto
- Renters
- Boat
- Recreational vehicle
- Fire
- Personal excess liability
- Home/condo
- Landlord renters dwelling
- Mobile home
For more information, contact Farmers at 866-910-4442 and mention code "AFR."
Retirement Benefits
Contact Information
Transamerica Retirement Solutions Customer Service
1-800-755-5801
Online Account Access
- my.trsretire.com
- Make changes to your current allocations, request retirement planning assistance, check your account balance and more.
- Instructions for accessing your online account or obtaining account information by phone: Retirement Access
Auto-Increase Service
TransAmerica's free auto-increase service raises an employee's plan contribution rate once a year by an amount the employee chooses. Small, regular increases in plan contributions can make a big difference over time. Learn more about the auto-increase service.
Beneficiary Designation
Use the Beneficiary Designation form to designate a beneficiary or to change your existing beneficiary designation on your plan.
More Retirement Information
Learn the basics of a Roth retirement account and whether it is right for you.
Retirement Advisors
Michelle Smith
Employee Benefit Design
417-889-6345
Aaron Garrett, AIF
The Private Client Group (Bank of Missouri)
417-429-2595
Retirement Matters Newsletter
CBIZ Retirement Matters is a quarterly newsletter available to you, as a plan participant, that provides relevant market information and retirement plan strategies.
Read the newsletter online. You will also have access to articles, videos and other content published to the insights page.
Each issue includes:
- Retirement, investment and/or well-being topics
- Helpful examples and real-world scenarios
- Retirement and investment tips and resources
- Contact information for additional retirement plan support.
Step Up for Success

CMH invites you to Step Up for Success with up to $20,000 to help you pay for college for healthcare-related degrees. With Employee Loan Forgiveness and Employee Tuition Assistance, CMH will support you in your educational journey.
Employee Services
PayActiv
Learn More about PayActiv
Sign up for PayActiv
- To sign up for PayActiv, start by downloading the PayActiv app for Apple iOS or Android
- How to sign up for PayActiv
Norton LifeLock
All eligible employees are able to elect Voluntary Norton LifeLock. Plans are sold as an individual plan or a family plan. LifeLock offers the following benefits:
- Identity Lock
- Social Media Monitoring
- Dark Web Monitoring
- Stolen Wallet Protection
- Data Breach Notifications
- Bank and Credit Card Activity Alerts
- Credit Monitoring
- Password Protection
- Parental Controls
- 24/7 Live Member Support
- Mobile App
Norton Lifelock Benefit
Norton Lifelock Product Guide
Norton Lifelock Onboarding Flow Assistance
LegalEASE
LegalEASE is a comprehensive legal benefits plan covering various legal needs, including family law, estate planning and consumer disputes. Many services are fully covered or provided at a discount at in-network law offices. Download a flyer or visit CMH's LegalEASE website to learn more about the LegalEASE Plan. Click on "Coverage" in the top menu to see a full list of covered services.
LegalEase Account LoginCMH Wellness
Access the CMH Wellness program through the ManageWell website.
SupportLinc Employee Assistance Program
Citizens Memorial Hospital's Employee Assistance Program is provided by SupportLinc. Learn more about the program's features and how to access it.
Making Changes to Your Benefits
You can see your current benefits or update benefits based on qualifying life-changing events through PlanSource.
Your PlanSource User ID is the first initial of your first name, up to 6 letters of your last name (or your whole last name if you do not have 6 letters), and the last four of your social. If you do not know your password, click “Forgot your Password.”
If you have never logged onto the PlanSource website, your password will be your date of birth in the following format: YYYMMDD
Click on a life-changing event below to read the instructions for requesting benefit changes.
Beneficiary changes can be initiated at any time.
After logging in, click on "My Beneficiaries" in the menu. Scroll down the page and click on the + signs next to the life insurance beneficiaries you would like to update.
Once the box has expanded, you will be able to edit, remove, or change the allocation amounts for the beneficiaries. Please note that if you have multiple people as beneficiaries, the primary beneficiary allocation has to equal 100% and the secondary beneficiary has to equal 100% as well.
Completing this event WILL NOT allow you to change any benefit elections, as it is not considered a qualifying event. If you need to make benefit changes, this is not the event to fill out for election changes. It will only update your beneficiaries for any life insurance you are enrolled in, including the employer-paid life insurance.
You must add your spouse to your plan within 30 days of the date you were married. If you miss the 30-day window to add your spouse, your next opportunity to enroll your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.
Click “Update My Benefits.” From the Life Event list, click “Marriage.”
Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete” and there will be no update.
It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.
You have 30 days from the date of your marriage to add them to your benefits. If you do not elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.
You will also need to provide documentation supporting the marriage event, such as your certified marriage certificate. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.
You must remove the dependent from your plan within 30 days of the date of the judgment showing legal separation. If you miss the 30-day window to remove your dependent, your next opportunity to remove your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.
Click “Update My Benefits." From the Life Event list, click “Divorce” or “Annulment.”
Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete,” and there will be no update.
It would be beneficial for you to look at the CMH Benefits Guide (linked above) on the Intranet before making your selections.
You have 30 days from the date of your divorce/annulment to remove them from your benefits. If you do not decline/elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.
You will also need to provide documentation supporting the divorce/annulment event, such as your divorce decree or legal separation paperwork. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.
You must add the dependent to your plan within 30 days of the date of birth, adoption or gaining custody. If you miss the 30-day window to add your dependent, your next opportunity to add your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.
Click “Update My Benefits.” From the Life Event list, you will click “Birth,” “Adoption,” or “Gain Custody of Dependent.”
Review your information and family. Add the newborn or child to your family. You will need their full name, date of birth, and Social Security number. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete,” and there will be no update.
It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.
You have 30 days from the date of Birth, Adoption, and Gaining of Custody to add them to your benefits. If you do not decline/elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.
You will also need to provide documentation supporting a Gain in Custody event, such as the Guardianship Paperwork. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.
You must remove your spouse to your plan within 30 days of the date they gain coverage elsewhere. If you miss the 30 day window to remove your spouse, your next opportunity to remove your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.
You will click “Update My Benefits.” From the Life Event list, you will click “Dependent Gains Coverage (Remove Coverage).”
Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete,” and there will be no update.
It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.
You have 30 days from the date of your spouse’s gain of other coverage to add them to your benefits. If you do not make changes to benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.
You will also need to provide documentation supporting the gain of coverage, such as a credibility of coverage letter from the insurance company or a benefit confirmation statement showing who gained coverage and the date they gained the coverage. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.
You must add your spouse to your plan within 30 days of the date they lose coverage elsewhere. If you miss the 30-day window to add your spouse, your next opportunity to enroll your dependent will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.
Click “Update My Benefits.” From the Life Event list, click “Dependent Loses Coverage (Add Coverage).”
Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete” and there will be no update.
It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.
You have 30 days from the date of your spouse’s loss of other coverage to add them to your benefits. If you do not elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.
You will also need to provide documentation supporting the loss of coverage, such as a credibility of coverage letter from the previous insurance company or a COBRA notification letter stating who lost coverage and the date they lost coverage. This will need to be uploaded to PlanSource or sent to Human Resources within 30 days of the life event.
If an employee transfers status to a benefit-eligible position (For example, full-time or part-time from PRN, or to full-time from part-time, or to part-time from full-time), they are eligible to change benefit enrollments if they wish.
Please see below for instructions on enrolling in benefits due to a status change. You must enroll within 30 days of the last day of the month following the status change. If you do not make changes by this date, your next opportunity to make benefit changes will be during open enrollment or a different qualifying event. NO LATE ENROLLMENTS OR EXCEPTIONS WILL BE ALLOWED.
Click “Update My Benefits.” From the Life Event list, click “Change In Employment Level.”
Review your information and family. Then make selections, add or remove dependents, or waive benefits as needed, completing each step as you go through the enrollment. Any missing information will deem an event “incomplete,” and there will be no update.
It would be beneficial for you to look at the CMH Benefits Guide (linked above) before making your selections.
You have until the last day of the month following your status change date to make changes to your benefits due to a status change to a benefit-eligible position. If you do not elect benefits within these 30 days, the enrollment period will lapse, and you will have to wait until Open Enrollment to make changes to your plan.