Employee Benefits Information

Contact List 

COVID-19 Employee Benefits

• Missouri Show Me Hope is a free resource for individuals. The program provides outreach and education to assist the community and individuals with disaster recovery. Services are free and confidential, and include: Individual and group crisis counseling and many other services. Read this flyer to learn more. 
• LinkedIn Learning has some great self-learning modules on dealing with stress covering topics like enhancing resilience, meditation and dealing with grief. You (or your co-workers) can enroll in a “free month trial” of LinkedIn Learning to view these courses. https://www.linkedin.com/learning/paths/support-your-mental-health-during-challenging-times
• Financial issues – Don’t forget that individuals have FREE access to Financial Finesse at ffhub.com/cmh/login
• CMH Care Committee

Benefits Management

• PlanSource Benefits Management
  

Insurance

• Meritain Health
  • Provider Directory 
• Reliance Standard: Life and Disability Insurance
• Delta Dental: Information on your dental insurance such as ordering more cards, checking for a provider, viewing what your plan covers.
• MetLife: Information on homeowners and automobile insurance. Visit MetLife to learn about possible discounts.

Employee Services

• TransAmerica: Information on your retirement plan, such as making changes to your current allocations, wanting help planning for retirement, wanting to check your account balance and more.
• New Directions: New Directions provides our Employee Assistance Program.
  Call 1-800-624-5544. Company log in: citizens.
• New Employee Assistance Program starting January 1, 2022 
  • https://helpwhereyouare.com/CompanyLogin/1515/mercy
    • Username and Password are: Citizens
  • Phone: 800-413-8008 – enter #2
  • Overview of Employee Assistance Plan
  • Your Employee Assistance Plan
  • CMH Employee Assistance Plan Poster
  • Employee Assistance Program - Legal and Financial Program
• ManageWell: Employee Wellness program
• Financial Finesse: Learn to better manage your finances, pay off debt, save for college or retirement. 

Employee Rights

• Employees Right and Responsibilities under the Family and Medical Leave Act 
• Learn more about the Family and Medical Leave Act.

Discounts

• Vizient: Provides to view discounts available to CMH Employees
• Employee Discounts with Vizient video
• Employee Discount Fact Sheet
• Working Advantage FAQs
• More information and discounts are available to employees via the CMH Intranet.

Medical

• CMH Benefits Guide 2021  
• CMH Benefits Guide 2022  
• Cobra Rates 
• Medical and Vision Claim Form 

Flexible Spending Account

• Meritain FSA Minikit 2021 
• Meritain FSA Minikit 2022 
• Hospital Flexible Benefits Plan  
• Foundation Flexible Benefits Plan 
• Flexible Spending Reimbursement Form  
• Dependent Care Reimbursement Form  
• Reimbursement Direct Deposit Form  

Delta Dental

• Summary Plan Description 
• Schedule of Benefits 

Meritain

• Meritain Hospital Minikit  
• Meritain Hospital Plan Document  
• Meritain Foundation Minikit  
• Meritain Foundation Plan Document  
• Meritain Members Discount Flyer 
• Meritain Aetna Doc Find Flyter   
• Meritain Connect User Manual  
• Meritain Health Member Portal Guide 

TransAmerica

• Retirement Access 
• Beneficiary Form 
• Auto Increase Information 
• Is a Roth Right for You? 

Reliance Standard

• STD Claim Form 
  • STD Plan 14 day Plan Highlight Sheet 
  • STD Plan 30 day Plan Highlight Sheet 
• LTD and Waiver of Premium Claim Form 
  • LTD Highlight Sheet 
• Group Life Claim Form 
• Group Life Conversion Form 
• Beneficiary Designation Form 
• Portability Request Form  
• Statement of Health 
• Class 1 Highlight Sheet 
• Class 2 Highlight Sheet 
• Bereavement Support Services  
• 24 Hour Travel Assistance 

Guardian

• Guardian Cancer Benefits Summary 
• Guardian Cancer Claim Form 
• Guardian Cancer Wellness Claim Form 
• Guardian Cancer Claims Workflow 
• Guardian Supplemental Health Wellness Benefit - Cancer 
• Guardian Accident Benefit Summary 
• Guardian Accident Claim Form 
• Guardian Accident Wellness Claim Form 
• Guardian Accident Claims Workflow 
• Guardian Critical Illness Benefits Summary 
• Guardian Critical Illness Claim Form 
• Guardian Critical Illness Wellness Claim Form 
• Guardian Critical Illness Claims Workflow 
• Guardian Supplemental Health Wellness Benefit - Critical Illness 

How to Make Changes to Your Benefits

• Beneficiary Change Event 
• Marriage 
• Divorce/Annulment
• Birth, Adoption, Gain Legal Guardianship 
  
• Spouse Gains Coverage 
• Spouse Loses Coverage 
• Status Change Event 
• How to Access Your Benefit Statement  

Medical Coverage

Medical Coverage, effective 2019 – Meritain Health
Benefit and Claim Questions: 1-888-324-5789 OR 1-800-925-2272
Hours: 7 am to 6:30 pm
service@meritain.com

Flexible Benefits Plan

Meritain Customer Care: 1-800-566-9305; prompt #5, then #2, then #1

Delta Dental Customer Service

Dental Coverage
1-800-392-1167
Customer Service
800-335-8266
service@deltadentalmo.com

Transamerica Retirement Solutions

Retirement and Matched Savings Plan
General acct. balance, change of allocation of funds, etc.
Customer Service
1-800-755-5801

Reliance Standard Contact

2001 Market Street, Suite 1500
Philadephia, PA 19103

Customer Care Center
1-800-351-7500
Fax: 267-256-3532
customer.service@rsli.com 

• New Life/Disability Claims Fax Number: 367-256-3519
• Existing Life/Disability Claims Fax Number: 267-256-3548
• Life Insurance Fax Number: 267-256-3518 or 267-256-3537

CMH Health Plan Contact

Savanah Pope - Human Resources
417-328-6622
Savanah.Pope@citizensmemorial.com

Additional Voluntary Benefits

MetLife
Auto, Homeowners, and Renters Insurance
1-800-438-6388

Boston Mutual
Whole Life Insurance 
1-800-669-2668 X 222

Guardian
Sherry Scott, Employee Benefit Design 
417-889-6345
sscott@ebdllc.com

YMCA

Ali: 417-862-8962 extension 2119

ScripWorld

855-312-6301