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Employee Benefits Information

Current CMH employees can find more information about their benefits — from insurance to employee discounts on products and services.

PlanSource is your online portal for choosing or making changes to your coverage.

Benefits Guide

The CMH Benefits Guide provides an overview of employee benefits, including premium rates and PTO accrual rates.

2024 Benefits Guide

2023 Benefits Guide

Employee Discounts

Local and national businesses offer discounts to CMH employees.

Discounts from Area Businesses

Area business offer discounts to CMH employees. Browse all the businesses, search by business name or filter results by category or city.

Visit the local discounts page for CMH employees.

Online Discount Sites

Vizient and Working Advantage are online sites featuring discounts on thousands of products and services. Learn more about these discount programs below.

Video: Vizient Employee Discounts

Fact Sheet: Vizient Employee Discounts

FAQ: Working Advantage

Medical Insurance Benefits

Meritain Health manages CMH's medical insurance plans. Find contact information, plan documents and how to access your Meritain Health online account.

Benefit and Claim Questions: 1-888-324-5789 or 1-800-925-2272
Hours: 7 a.m. to 6:30 p.m.

Aetna has an online directory of health care professionals. Select the "Aetna Choice® POS II (Open Access" plan. You can search by physician name or specialty.

Search CMH's online provider directory or view the CMH Medical Staff Directory (PDF).

Meritain Connect is a user-friendly, secure web site that includes account information and other tools. The Meritain Connect User Manual for Employees will help you use the website.

Meritain Health Member Portal Guide

Meritain members can receive discounts on products and services for healthy living.

Meritain Members Discount Flyer

Benefit and Claim Questions: 1-877-867-0943


Live Chat: At

Ventegra Member Portal

The Ventegra Welcome Kit includes:

  • How to sign up for an account on the Ventegra Member Portal.
  • How to contact the Customer Care team.
  • How to access the drug formulary.
  • Important information about blood glucose meters and test strips.

Ventegra Welcome Kit (PDF)

FSA and HSA Accounts

Meritain manages employee FSA accounts. Call Meritain Customer Care at 1-800-566-9305; prompt #5, then #2, then #1.

Learn more about the FSA plan: Meritain FSA Minikit 2023

Set up Direct Deposit for reimbursement: Reimbursement Direct Deposit Form

Submit a reimbursement request for medical expenses: Flexible Spending Reimbursement Form

Submit a reimbursement request for dependent care expenses: Dependent Care Reimbursement Form

Plan Documents

Hospital Flexible Benefits Plan

Foundation Flexible Benefits Plan

Dental Insurance

Guardian provides comprehensive dental insurance. Employees may choose between the Basic Plan and the Buy-Up Plan.

1-888-Guardian (1-888-482-7342)

Guardian Anytime is your online account access. Registration is quick and gives access to many tools that help you take full advantage of your benefits. You will need CMH's plan number — 00543041 — to register for your account.

  • Find a provider and estimate costs.
  • Check claim status and receive emails when claims are paid.
  • View, download and print materials. These include benefits summaries, forms, certificate booklets, member ID cards and provider directories.

Life and Disability Insurance

Reliance Standard provides life and disability insurance plans.

Reliance Standard
2001 Market Street, Suite 1500
Philadelphia, PA 19103

Customer Care Center
Fax: 267-256-3532

  • New Life/Disability Claims Fax Number: 367-256-3519
  • Existing Life/Disability Claims Fax Number: 267-256-3548
  • Life Insurance Fax Number: 267-256-3518 or 267-256-3537

All employees receive an employer-paid term life insurance policy by Reliance Standard. Employees may choose to purchase additional term life insurance. Rates depend on the employee's age, rate of pay and employment status. Accidental Death & Dismemberment coverage also is available.

Class 1 Highlight Sheet

Class 2 Highlight Sheet

Beneficiary Designation Form

Portability Request Form

Statement of Health

Group Life Claim Form

Group Life Conversion Form

Travel assistance: Through the group insurance coverage, you receive travel assistance services provided by OnCall International. Learn more about 24 Hour Travel Assistance.

Bereavement Support: Additional services include bereavement support and financial and legal services. Call 855-RSL-HELP to access the services. Learn more about Bereavement Support Services.

Bankers Fidelity

Bankers Fidelity Whole Life is available for purchase by employees who work 20 or more hours per week.

Contact Banker's Fidelity customer service at 800-669-2668, ext. 222.

Boston Mutual 

Whole life insurance through Boston Mutual was offered in previous years, and employees can continue their coverage.

Contact Boston Mutual at 1-800-669-2668, ext. 222.

Supplemental Insurances

Kimberlee Nevins, Employee Benefit Design

Farmers Insurance offers a special group rate savings discount for employees on a full range of insurance policies. These include:

  • Auto
  • Renters
  • Boat
  • Recreational vehicle
  • Fire
  • Personal excess liability
  • Home/condo
  • Landlord renters dwelling
  • Mobile home

For more information, contact Farmers at 866-910-4442 and mention code "AFR."

Retirement Benefits

Transamerica Retirement Solutions manages the retirement and matched savings plan.

Transamerica Retirement Solutions Customer Service

Make changes to your current allocations, request retirement planning assistance, check your account balance and more.

Instructions for accessing your online account or obtaining account information by phone: Retirement Access

TransAmerica's free auto-increase service raises an employee's plan contribution rate once a year by an amount the employee chooses. Small, regular increases in plan contributions can make a big difference over time. Learn more about the auto-increase service.

Use this form to designate a beneficiary or to change your existing beneficiary designation on your plan.

Beneficiary Form

Roth Retirement Account

Learn the basics of a Roth retirement account and if it is right for you.

Retirement Advisors

Michelle Smith

Employee Benefit Design


Aaron Garrett, AIF

The Private Client Group (Bank of Missouri)


Employee Services

PayActiv gives you access to your wages as you earn them. The funds you access are deducted from your next paycheck, allowing you to create your schedule.

Learn More about PayActiv

PayActiv welcome flyer

PayActiv FAQs

Sign up for PayActiv

To sign up for PayActiv, start by downloading the PayActiv app for Apple iOS or Android

How to sign up for PayActiv

Access the CMH Wellness program through the ManageWell website.

Citizens Memorial Hospital's Employee Assistance Program is provided by the Mercy EAP. Clinicians in the EAP provide information, support and referral services. They assist the employee and immediate family members with concerns that may be causing an imbalance in their lives. These include, but are not limited to, assistance with:

  • Strained relationships
  • Stress at home or work
  • Legal questions
  • Budgeting
  • Parenting concerns
  • Depression and anxiety
  • Conflicts, anger and resentment
  • Grief and loss

Interactive Website

An interactive website has online resources for behavioral health information and comprehensive work-life and wellness services.

USERNAME: Citizens

PASSWORD: Citizens

Dedicated Call Center
Toll-free number for 24-hour/365-day live access to EAP professionals

1-800-413-8008 #2



  • Short-term counseling. Helps employees and their family members. It focuses on solving problems that hurt work performance. Counseling helps with concerns like anxiety, stress, anger or depression.
  • Individual, family or marital counseling. Up to six sessions per person per situation.
  • Assessment, referral & short-term counseling. We do face-to-face assessments to find the right place to refer you: The EAP, your health plan or community resources. It includes an agreed-upon number of sessions per year. The sessions are for employees and their eligible dependents.
  • Legal and financial services. Referral for face-to-face or phone consultation and many online resources.
  • Family resource service. Many online resources and national provider directories for child and elder care services.
  • Work-life/wellness. The website covers emotional and physical health, legal, financial, family life, and personal growth.
  • Online health risk assessments. Five online tools help employees determine their health status.
  • Crisis intervention services. On-site individual and group intervention with case management. Team follow-up as needed.

If you have any questions, please contact:

Patrick Dotson
Senior EAP Coordinator

Learn to better manage your finances, pay off debt and save for college or retirement with Financial Finesse online. Your virtual financial coach, Aimee, will help you plan for your future.

All eligible employees are able to elect Voluntary Norton LifeLock. Plans are sold as an individual plan or a family plan. LifeLock offers the following benefits:

  • Identity Lock
  • Social Media Monitoring
  • Dark Web Monitoring
  • Stolen Wallet Protection
  • Data Breach Notifications
  • Bank and Credit Card Activity Alerts
  • Credit Monitoring
  • Password Protection
  • Parental Controls
  • 24/7 Live Member Support
  • Mobile App

Norton Lifelock Benefit
Norton Lifelock Product Guide
Norton Lifelock Portability Flyer
Norton Lifelock Onboarding Flow Assistance  

Making Changes to Your Benefits

You can see your Benefits Statement at any time to know what benefits you chose. Use the forms below to request benefit changes due to a qualifying reason.

CMH Health Plan Contact

Savanah Pope - Human Resources


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