Patient Information

Our team asks that you make a personal commitment in keeping your scheduled appointments, bringing any imaging obtained outside the CMH Network, bringing a list of medications to each visit, and making a list of your questions.

Our desire is to answer them before you leave the office and that you and our medical team have reached a clear understanding of the next steps in your care plan.

As a guide, please ask the following:

1. What is my main concern/diagnosis?
2. What is my treatment plan?
3. What can I personally do to improve my health?
4. When do we follow up?

Our Orthopedic team is committed to obtaining your vital information by carefully listening to you about your current symptoms and medical history. Our medical providers and nursing staff will validate your medication list all the while showing you respect and compassion. It is imperative that we are efficient and respectful of the sick and provide as much time as possible to care for them.

On the day of your visit, you may bring quiet entertainment. Wi-Fi and TV is available in the waiting area.

The DJ Bean Coffee Shop is located downstairs in the main entrance and they sell coffee and specialty drinks for your convenience.

Electronic Devices

Please feel free to use your electronic devices including cell phones during the wait time in the waiting room. When the Nurse or Medical Assistant calls you to the exam room, please stop using the electronic device.

Recording a Visit

CMH policy prohibits video recording in patient care areas. However, if you have the need to video or have family members attend the visit remotely with you. You will need to advise the nurse and permission will be obtain from the physician.

Within a week of making your appointment, you will receive this letter reminding you of the appointment date and time.

Two days prior to appointment, you will receive an automated phone call and/or a text depending upon your preference.

Due to the extreme specialty of these providers, and the time it takes to perform the exams, if you do not keep your appointment or provide proper notice you will NOT be able to reschedule for a new patient consultation until the next available new patient appointment.

Our practice definitions of the following processes

1. Proper notice is 24 hours in advance and/or day prior to the appointment. For Monday appointments, a call on Friday is
   appropriate. To reschedule your appointment, please call us at 417-777-2663.
2. Next available new patient appointment for CMH Orthopedic & Spine Center and CMH Primary Care, Sports & Occupational Medicine Clinic is approximately two weeks into the future.

Our compassionate team understands that issues arise -- people often get sick; admitted to the hospital, family illness, etc. These types of cases will have special consideration and our team will work with you to find a time.

lf your decision is to no show your appointment and/or not provide proper notice of cancellation so that another patient can have the opportunity for care, our office will provide a time that is in the next available category as defined above.

1. Please call the pharmacy when requesting refills.
2. Medication refills must be requested Monday – Thursday, 8 a.m. – 4 p.m. Refill request received after 4 p.m. Thursday will be filled the following Monday, holidays excluded.
3. Refill request after 3 p.m. may be filled the following day.
4. If a written prescription is to be picked up, you may do so during regular office hours. Those are Monday – Friday 8 a.m. to 4:30 p.m.
5. Patients are responsible for their controlled medications. Long term pain management is not handled by the orthopedic surgeon. Normally controlled medications are prescribed for a six to eight week period post-surgery.
6. Please remember to discuss medication concerns and refill requests with your physician at your regularly schedule appointments.
7. Upon discharge from the hospital you will receive approximately 7 days of medication. You will need a refill prior to your two week follow-up. The pharmacies will not refill until you have approximately four pills left. Please call for the pharmacy at this point to obtain your prescription.