Financial Assistance

Citizens Memorial Hospital (CMH) gives financial assistance to those that qualify.

Plain Language Summary of CMH Financial Assistance Program

We share details about our Financial Assistance Policy on our statements, collection letters, website, and through signs at registration. Also, the Patient Accounts/Cashier Office, Financial Assistance Office, Registration and Social Services give out applications and tell patients that help is available. View our complete Financial Assistance Policy.

We use current federal poverty guidelines as a part of the calculations to determine how much help each patient will receive. We may not include services that are not medically necessary. Co-pays will be due at time of service.

The necessity for medical treatment of patients will be based on the clinical judgment of the provider without regard to the financial status of the patient.  Patients will be treated with respect and fairness regardless of their ability to pay.

If a patient is approved for financial help, that patient must set up a payment plan if the balance due cannot be paid in full. If a patient does not make the payments as agreed, we may send that patient’s accounts to a collection agency.

Patients approved for Financial Assistance will not be required to pay more than what is generally billed to insurance payers.

Download the Application For Financial Assistance.


Still have questions about the Financial Assistance program or application? Call CMH Customer Service at 800-326-0508 or 417-328-6508.