CMH receives 2014 Most Wired ‘Innovator’ Award and ‘Most Wired’

Citizens Memorial Hospital has won the 2014 “Most Wired Innovator” Award and named for the 10th time to the “Most Wired” list from Hospitals & Health Networks (H&HN).

The Most Wired Innovator Award is given annually to three hospitals in the nation that apply technology in new and innovative ways to more effectively serve their patients, staff and communities. CMH received the Innovator Award for implementation of electronic whiteboards in the hospital.

A panel of hospital and information technology leaders identifies noteworthy information technology projects and names the Innovator Award winners and finalists. IT projects are evaluated on achievement of business objective, creativity and uniqueness of concept, scope of solution and impact on the organization.

The Most Wired designation is given to hospitals that effectively integrate and reflect “core” development across all four focus areas including infrastructure, business and administrative management, clinical quality and safety, and clinical integration. The recognition is determined by the publication’s annual benchmark survey of hospitals and healthcare systems nationwide, which is marking its 16th year of service.

About Electronic Whiteboards

CMH implemented electronic whiteboards after evaluating various approaches to providing key information to patients and their families. "The hospital utilized dry-erase boards for years, but not all departments had the boards installed, and it was time to become more efficient and consistent in our communication with our patients," says Denni McColm, Chief Information Officer at CMH.

One issue CMH faced was the cost of implementing a ready-made outside software program. "We looked at several vendors and decided that we had the talent on staff to create our own system that would be less expensive and would update the digital whiteboards automatically from the nurse call system and electronic health record system. In the end we utilized content management software that we already used for our web pages, to display information that is both helpful to patients and is HIPPA compliant," says McColm.

The electronic whiteboards were installed on Med/Surg, ICU and Telemetry, and the Emergency Department. “Some of the information displayed on the whiteboards include the pain scale, which is updated each time the patient is assessed, the last time the nurse rounded with the patient, fall risk, nurse name and phone number, and discharge or transfer information. The electronic whiteboards not only help to communicate with patients and their families, and to provide efficiency for nursing, but it can potentially be customized by diagnosis in the future," says McColm.

The 2014 Most Wired Survey was made possible by the support of AT&T, McKesson, CareTech Solutions and in cooperation with the H&HN, American Hospital Association, and the College of Healthcare Information Management Executives. The H&HN cover story detailing results is available at

For more information about the electronic whiteboards at CMH or the Most Wired Innovator Award, contact the Marketing Department at or 417-328-7245.

About CMH

Citizens Memorial Hospital is a fully-integrated healthcare system devoted to exceptional patient care provided by leading physicians and caring staff. CMH is located in Bolivar, Mo., and serves Cedar, Dade, Dallas, Hickory, northern Greene, Polk and St. Clair Counties. In addition to hospital services, CMH consists of 37 primary care and specialty care physician clinics, Senior Health Center, home health, hospice, and rehabilitation services. Citizens Memorial Health Care Foundation includes six long-term care facilities, one residential care facility, five independent living communities, homemaker plus, health transit services, and home medical equipment.

CMH was awarded the prestigious Davies Award of Excellence by the Health Information and Management Systems Society, and has been recognized for its innovative efforts associated with its organizational patient electronic medical record system. CMH was also named a Most Wired and Most Wireless Hospital, and was named one of the Top 10 Rural Hospitals in America. CMH is one of the 10 largest employers in southwest Missouri. In 2010, CMH was awarded the Missouri Quality Award, which is modeled after the coveted Malcom Baldrige National Quality Award.

July 09, 2014

Missouri Quality AwardStage 7 Award RecipientSBJ Dynamic Dozen Award Recipient SBJ Economic Impact Award Recipient Most Wired Award RecipientHospital 417-326-6000
Infocenter 417-328-6010 or 1-888-328-6010
1500 N. Oakland, Bolivar, Missouri 65613