CMH Named Healthcare Organization of the Month for February

CMH, Studer Group, Health Care Organization of the Month

Citizens Memorial Hospital was recognized as Health Care Organization of the Month for February 2013 by the Studer Group, one of the nation’s most respected health care consultancies, for the hospitals’ accomplishments and improvements in patient experience. CMH decreased employee turnover and increased patient perception of care by implementing the Evidence-Based LeadershipSM (EBL) model.

“We have an advantage of knowing the organization [CMH] extremely well,” says Quint Studer, founder of Studer Group. “This award is not based on an application and it’s not based on pure metrics. This award is based on looking at the entire organization not only for today, where they’ve come from, but also if can they sustain it.”

According to Studer, CMH’s mission is one that he particularly likes. “CMH has done something that I think many people have not done and I think they wish they did. CMH’s mission statement is to care for every generation through exceptional services by leading physicians and a compassionate healthcare team. I love the fact that CMH has physicians in their mission statement, “says Studer. “Thank you for wanting to live up to your mission statement.”

Donald J. Babb, founding and current Chief Executive Officer, with the support of the boards of directors, has continually championed the Mission, Vision and Core Values (MVV) and provided the visionary leadership generating opportunities and continued growth. CMH continues to be a major community leader, providing support and advocacy for each community it serves.

CMH has experienced phenomenal growth for an organization in a small community since its opening in 1982 and has expanded to provide healthcare services in surrounding counties. We have grown from an initial employment of about 79 full time equivalents (FTE) to 1,700 FTEs and from a first year budget of about $6 million to $330 million this fiscal year. A valued member of the CMH team, physicians are instrumental in providing exceptional care and helping to fulfill the mission and vision of the organization. CMH started with three full-time physicians and now have nearly 200 physicians and mid-level providers caring for our patients and residents.

Recognized for its innovative efforts associated with organizational growth and exceptional patient care, in 2010, CMH was awarded the Missouri Quality Award, which is modeled after the coveted Malcolm Baldrige National Quality Award -- the only healthcare facility in southwest Missouri to receive this celebrated award.

"In April 2010 CMH began a partnership with Studer Group in an effort to improve the culture to fulfill the mission and vision of the organization, utilizing techniques that were evidence based. CMH had implemented employee and patient rounding, but with the assistance of Studer Coaches, the tactics now have been enhanced to improve the benefit of rounding efforts -- not just from a quantity perspective, but also more importantly the quality aspect," says Babb. "Implementation of the Evidence Based Must Haves has proven to be beneficial to the CMH organization, leaders and staff as reflected in our improved scores."

About CMH

Citizens Memorial Hospital is a fully-integrated healthcare system devoted to exceptional patient care provided by leading physicians and caring staff. Citizens Memorial Hospital is located in Bolivar, Mo., and serves Cedar, Dade, Dallas, Hickory, northern Greene, Polk and St. Clair Counties. In addition to hospital services, CMH consists of 36 primary care and specialty care physician clinics, Senior Health Center, home health, hospice, and rehabilitation services. Citizens Memorial Healthcare Foundation includes six long-term care facilities, one residential care facility, five independent living communities, homemaker plus, health transit services, and home medical equipment.

CMH was awarded the prestigious Davies Award of Excellence by the Health Information and Management Systems Society, and has been recognized for its innovative efforts associated with its organizational patient electronic medical record system. CMH was also named a Most Wired and Most Wireless Hospital, and was named one of the Top 10 Rural Hospitals in America. CMH is one of the 10 largest employers in southwest Missouri.

About Studer Group

Studer Group® was founded in 2000 and has grown to an organization working with over 800 healthcare organizations in the U.S. and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial outcomes. They are recipients of the 2010 Malcolm Baldrige National Quality Award.

Photo caption: Debbie McQuay, director of quality improvement at Citizens Memorial Hospital, and Donald J. Babb, chief executive officer of Citizens Memorial Hospital and executive director of Citizens Memorial Healthcare Foundation, accept the award for being named February 2013 Health Care Organization of the Month by the Studer Group.

February 25, 2013

Missouri Quality AwardStage 7 Award RecipientSBJ Dynamic Dozen Award Recipient SBJ Economic Impact Award Recipient Most Wired Award RecipientHospital 417-326-6000
Infocenter 417-328-6010 or 1-888-328-6010
1500 N. Oakland, Bolivar, Missouri 65613