COVID-19 Testing

CMH has a COVID-19 hotline number. Patients and community members with coronavirus-related questions including having possible symptoms of COVID-19 are asked to call 417-328-4300.

A CDC computer rendering of the surface of SARS-CoV-2

COVID-19 Hotline

Patients and community members with coronavirus-related questions including having possible symptoms of COVID-19 are asked to call 417-328-4300. The hotline is open Monday - Friday, 8 a.m. - 4:30 p.m. This hotline is for non-emergency calls only.

Emergency Care

If you have respiratory distress or you have an emergency and have COVID-19 symptoms, call our emergency department at 417-328-6301 and we will prepare for your arrival. If you are unable to call before you go to the emergency department, please inform the medical staff immediately upon arrival of your symptoms. For life threatening emergencies call 911 and if possible put on a cloth face covering before medical help arrives.

Virtual Visits

CMH Virtual Visits are an option for patients with non-emergency illnesses. CMH offers access to health care through the convenience of virtual visits in the comfort of your home, which minimizes the potential of exposure to others. With a virtual visit, CMH providers can diagnose and treat patients for COVID-19 related symptoms and also common medical conditions like sore throat, sinus problems, stomachaches, nausea and vomiting, fever, skin problems and more – all from a secure video chat on a mobile device or desktop computer. For more information, visit www.citizensmemorial.com/VirtualVisits 

Clinic Visits

If you have symptoms of COVID-19 and you have an appointment to see your primary care provider, please call your clinic ahead of time so we can prepare for your arrival.

 

CMH Patients and Employees

  • CMH surgical services patients needing pre-operative COVID-19 testing will now report to CMH Outpatient Surgery Center registration located in the Kerry & Synda Douglas Medical Center, 1155 W. Parkview St., Bolivar.
  • CMH patients who need COVID-19 testing due to an exposure or symptoms, or need to be tested before traveling should contact their primary care providers for testing services at their CMH clinics.
  • CMH employees who need COVID-19 testing due to an exposure will receive information from the CMH employee health coordinator and/or infection prevention coordinator.

Non-CMH Patients and Community

  • Non-CMH surgery patients will be directed by their primary care providers for COVID-19 testing services. For those patients whose orders were faxed to the CMH COVID-19 testing site already, staff members have contacted those primary care providers who will be contacting their patients with further instructions.
  • Fresenius Kidney Care patients will be directed by their medical providers for testing services.
  • Southwest Baptist University athletes will be testing at Southside Medical Center, 1120 S. Springfield Ave., Bolivar.
  • Miles for Smiles dental patients, who are having procedures requiring sedation, starting June 1, will go to Southside Medical Center.

For more information about COVID-19 testing, call 417-328-4300.