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FOR IMMEDIATE RELEASE

CMH long-term care facilities recognized for outstanding customer satisfaction

Excellence in Action award recognizes superior commitment to quality

FOR THE MEDIA

Contacts:

Tamera Heitz-Peek
417-328-7245
theitz@citizensmemorial.com

Five Citizens Memorial Health Care Foundation (CMH) long-term care facilities and two assisted living/residential care centers received the Excellence in Action award from My InnerView by National Research Corporation (NRC).

This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My Innerview product database. The database is the largest source of long-term care and senior living satisfaction metrics in the nation. The 2016 customer service award was earned by 358 organizations across the country.

The CMH facilities that received the customer satisfaction award this year include: Ash Grove Healthcare Facility, Ash Grove; Butterfield Residential Care Center, Bolivar; Colonial Springs Healthcare Center, Buffalo; Community Springs Healthcare Facility, El Dorado Springs; Lake Stockton Healthcare Facility and Assisted Living Facility, Stockton; and Parkview Health Care Facility, Bolivar.

“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience,” said Rich Kortum, director of strategic partnerships at NRC.  “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”

To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”

CMH operates six long-term care facilities and two assisted living/residential care centers in Cedar, Dallas, Greene and Polk Counties. For more information about CMH long-term care or residential care facilities, contact the CMH Information Center at 417-328-6010 or 888-328-6010.

August 05, 2016

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1500 North Oakland, Bolivar, Missouri 65613

© 2017 Citizens Memorial Healthcare

FOR IMMEDIATE RELEASE

CMH long-term care facilities recognized for outstanding customer satisfaction

Excellence in Action award recognizes superior commitment to quality

Five Citizens Memorial Health Care Foundation (CMH) long-term care facilities and two assisted living/residential care centers received the Excellence in Action award from My InnerView by National Research Corporation (NRC).

This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My Innerview product database. The database is the largest source of long-term care and senior living satisfaction metrics in the nation. The 2016 customer service award was earned by 358 organizations across the country.

The CMH facilities that received the customer satisfaction award this year include: Ash Grove Healthcare Facility, Ash Grove; Butterfield Residential Care Center, Bolivar; Colonial Springs Healthcare Center, Buffalo; Community Springs Healthcare Facility, El Dorado Springs; Lake Stockton Healthcare Facility and Assisted Living Facility, Stockton; and Parkview Health Care Facility, Bolivar.

“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience,” said Rich Kortum, director of strategic partnerships at NRC.  “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”

To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”

CMH operates six long-term care facilities and two assisted living/residential care centers in Cedar, Dallas, Greene and Polk Counties. For more information about CMH long-term care or residential care facilities, contact the CMH Information Center at 417-328-6010 or 888-328-6010.